VEHICLE SERVICE TERMS AND CONDITIONS

The Customer agrees to purchase the repair and maintenance service of the vehicle purchased from Cadillac (“Vehicle”) selected in the order form submitted to Cadillac.In the order form, the Customer may choose between three service packages, described in the ANNEX to these terms and conditions.

• Cadillac Maintenance, 

• Cadillac Winter Wheels, or

• Cadillac Maintenance & Winter Wheels.

If the order is accepted, Cadillac will send an order confirmation to the Customer by e-mail. The service of the Vehicle will be binding upon the Parties at the delivery of the Vehicle. It is understood that Cadillac is not obliged to accept orders and it will not accept orders from vehicle dealers, retailers professional taxi drivers or chauffeurs. However, if the Customer has validly canceled the order of a Vehicle for which they have ordered a service package, they will be entitled to cancel the order and consequently terminate the services too, by notifying the withdrawal to the e-mail address support@cadillaceurope.com.

The fees of the services will be paid in advance in one amount and will be included in the payment order and in the payment confirmation of the Vehicle.

If the Customer does not pay the fee invoice within 7 days, Cadillac may suspend or terminate the services without further notice.

The duration of Cadillac Maintenance is 4 years or 100,000 kilometers, whichever comes first. The duration of the Cadillac Winter Wheels package is 4 years, regardless of the Vehicle's mileage. In the event of resale of the Vehicle before the end of the contract period, the Customer is not entitled to cancellation of the services and a refund. Cadillac agrees to transfer the service agreement to the new purchaser of the Vehicle for the remainder of the term, provided that the Customer and the purchaser submit a request to Cadillac stating the purchaser's name, email address and place of residence, as well as the VIN number and registration number of the resold Vehicle.

Neither party shall be liable for any loss or damage arising from any delay or failure to perform its obligations or those relating to the sale and purchase of the Vehicle, to the extent that such delay or failure is due to events beyond the control of the relevant party, including but not limited to strikes, lockouts, wars, floods, earthquakes, pandemics or other circumstances beyond their control.

Cadillac processes Customer's personal data in accordance with GM Europe's Privacy Policy, which is available at https://www.cadillaceurope.com/ch-de/legal/privacy-statement ("Privacy Policy"). Cadillac has the right to modify and revise the Privacy Policy from time to time in accordance with applicable laws. Cadillac may share personal information with third parties in accordance with the Privacy Policy to verify eligibility to use the Vehicle in accordance with Cadillac's guidelines for compliance with export control and economic sanctions laws and regulations of the United States, Switzerland, the European Union and other relevant jurisdictions. Customer understands that Cadillac will comply with all of its reporting and notification obligations under applicable anti-money laundering and anti-financial crime laws and regulations and may suspend or terminate the sale and purchase of the vehicle if required to do so by said laws and regulations.

Cadillac may engage third parties to perform all or any part of its obligations relating to the service of the Vehicle.

Cadillac may assign any of its rights relating to the service of the Vehicle to affiliate companies controlled directly or indirectly by General Motors Company.

Option 1: Cadillac Maintenance
Option 2: Winter Wheels
Option 3: Cadillac Maintenance & Winter Wheels

yes: included        no: excluded

This service covers all the cost for parts, including fluids, and labor to maintain in perfect condition your new Cadillac, following the manufacturer instruction and indication, detailed in the maintenance schedule document.
The parts may be GM branded or GM approved parts obtained from our suppliers.

This service does NOT cover:

•    the locating of noises
•    navigation updates
•    the wheels tyres and their balancing
•    replacement of wear parts
•    replacement of failed parts
•    all other costs not related to what explicit declared in the maintenance schedule document

This service is only available with the Winter Wheels package and Cadillac Maintenance & Winter Wheels package.

This service covers all costs for the purchase of winter tires, rims and pressure sensors with the same dimension as original equipment and their installation. The winter tyres are supplied by the list of approved GM suppliers and always have the same or a higher mass index and speed index. The design of the rim for this service cannot be determined by the customer and may differ from the rim present in the Vehicle, but with the same dimensions and in the list of possible rims available during the Vehicle configuration. The tire pressure sensors can be GM branded parts or GM approved parts sourced from our suppliers. This service also includes balancing the initial tyres and rims to ensure the correct use of the winter wheels. Any additional set of tires, rims, and pressure sensors are not included in this package.

This service is only available in conjunction with the Winter Wheels or Cadillac Maintenance & Winter Wheels package.

This service covers the cost of installing winter wheels during the winter season or if required by law, as well as the additional cost of installing the initial equipment during the other season or if the law requires it. A total of 2 installations per year are covered, which cannot be exceeded. Installation must be performed at a Cadillac-authorized service center.